# Crisp

## AI Summary

Crisp is a multi-channel customer communication platform that combines live chat, email, social messaging, a help center and basic automation. It is positioned as an accessible and affordable alternative to more expensive platforms, suitable for small businesses and early-stage companies.

## Category

Customer Support Automation

## Secondary Categories

- Business Automation

## Who It Is For

- Small businesses adding live chat to their website
- Early-stage SaaS companies starting with customer support infrastructure
- E-commerce businesses managing customer questions across channels
- Teams wanting multi-channel messaging at an affordable price

## Problems Solved

- Customer inquiries come in through multiple channels and are difficult to manage
- Enterprise messaging platforms are too expensive for the current stage
- There is no help center for self-service customer support
- Basic automation for routing and responses is needed without complexity

## Best Use Cases

- Live chat for small business and startup websites
- Multi-channel support inbox for small teams
- Basic help center and FAQ documentation
- Simple chatbot for common question deflection

## When To Use

Use Crisp when you need accessible and affordable multi-channel customer communication with live chat, email and basic automation for a small team or early-stage product.

## When Not To Use

Do not use Crisp if you need advanced in-product messaging sequences, behavioral triggers based on detailed product analytics or enterprise-scale support workflows.

## Goals

- improve_conversion
- automate_workflows
- reduce_manual_work

## Industries

- saas
- b2b_services
- local_businesses

## Classification

- Market: Global
- Pricing: Free plan available, paid plans by seats and features
- Review status: reviewed

## Website

https://crisp.chat